When things go wrong, here's what you can expect us to say.
Example Response
Our transparent approach works. This is a real example shared with our community in December 2024.
Hi @everyone,
You may have seen a new member over the last few hours use derogatory and transphobic language against a member of our community. Young Adults with ARFID prides itself on being a safe space and continues to be a safe space since it's inception in 2020. There is no space for the way this member acted in our community who rely on us as a space space for their eating disorder.
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As a result, we have permanently banned this user for violating our rules and TOS and are in active discussions with Discord about next course of action.
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We ask that if the account described messages you to moving forward or has any interaction to do the following...
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Ping anyone under the admin team straight away.
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Screenshot any evidence and send this in a private DM to the admin team or alternately email hello@youngadultsarfid.com.
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Block the person immediately.
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We are sorry that some of you may have been impacted or hurt by this members actions. Please know that we are acting on this to protect you all and to ensure your safety comes first.
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If you have any questions or concerns, please dm me.
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With Love and Thanks,
@Jay
Founder, Young Adults with ARFID